14 november 2019

How do you see your company? As a place to work? Or as a great place to work? Whatever your answer might be, we all have one thing in common.

We all want to feel good. We all want to feel heard. And above all: we all want to work in a company that guarantees the above. It’s obvious. So is it still necessary to talk about the employee experience?

Employee experience: still necessary?

Yes, it is. Employee experience is key to a successful company. If not the key. As Simon Sinek puts it:

“Customers will never love a company until the employees love it first.”

Goal: pay attention to 5 factors

But how can you guarantee a great employee experience? Quoting Gallup, executive coach Heleen Mes advises you to pay attention to five factors:

  • A happy culture
  • Agile leadership
  • Inspiring workplace
  • Effective technology
  • Redesign HR processes and map the employee journey

Source: Hay Group/ Gallup

Approach: co-creation

How do you create a great employee experience? If you ask Bruce Fecheyr-Lippens (former Global head agile working, digital HR and people analytics at Solvay) this question, you get one word: co-creation.

Bruce created a one-stop employee experience platform that currently reunites 25,000 employees and transforms Solvay’s way of working.

Interestingly, the platform isn’t an HR tool. It’s not developed by HR, it’s developed by employees for employees. It’s a tool that has two objectives. One: to enhance collaboration. Two: to connect Solvay’s employees all over the globe.

Testing continues and Solvay regularly adds features to the tool. The platform now enhances feedback, facilitates job matching, mobility, learning, coaching, mentoring, pulse checks and more to discover.

Result: more than one benefit

What’s the impact of a good employee experience? Your employees will feel at home, but there is more. Enhance your employee experience and you will experience:

  • 2.5x higher revenue growth
  • 22% higher customer satisfaction
  • 40% lower staff turnover
  • 43% increase in productivity
  • 47% higher effectiveness
  • 58% fewer patient safety incidents
  • 70% fewer employee safety incidents

Employees want to feel comfortable, achieve their goals and contribute to a greater cause. If your employees feel at their best, your company works at its best. If your employees are happy, your customers are happy. And there is only one way you can achieve this. Two words: employee experience.

We agree. Not only employee experience is important to us. We also value customer experience:

  • We invite you to our HR events & workshops.
  • We provide a cultural fit with each assignment.
  • We guarantee a great follow-up during the HR assignment

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Written by

Maxim Schelstraete

Marketing & Communications Coordinator

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